2025
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Housing Ombudsman Podcast investigation findings into GSA!
2024
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House of Commons Debate - SLAPPs
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(Un)affordable housing
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Beyond Repair?
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Imprisoning the Voice of the Customer?
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Special Investigation
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Housing Ombudsman's Investigation
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The Steve Hayes Situation
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The GSA Way isn't working
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Safe, Warm, Dry? Not on Ruth Cooke’s Watch!
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Sewage and Silence
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Ruth Cooke, Crook?
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Just How Broke?
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The Latest Governance Failure
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Sorry!
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When the Rain Comes
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GreenSquareAccord and their Misuse of Power
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Minor Faults that Expose the Larger Issues
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The Journey
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How was your Christmas?
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Gove Vs Cooke II
2021 - 2023
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Gove Vs. Cooke
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We call this the Barbra Streisand Effect!
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GreenSquareAccord Unveiled
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Court Case 9th November 2023!
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This is the GSA Way!
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A Case of Neglect, Mismanagement, or a Sign of Things to Come?
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In response to the article posted on the National Housing Federation website.
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Have Blocked Drains and Blocked Communications Blocked the GSA Way?
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Blocked Gutters, Broken Promises, Flooded Flats
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Faulty Smoke Alarms - More Than Frustrating
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How Not to Respond
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Perhaps the problem lies in the middle(management)
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Administrative Oversight!
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GreenSquareAccord's Masterclass in Incompetence: The Intercom Saga
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Overview of the month thus far!
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The latest corporate strategy...
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The very real risk
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The trouble with transparency
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An end to the toxic culture?
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Communication Ban Continues
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Failure to inform of Increase
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Your Issues and Concerns
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Complaining
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For those of you who didn’t hear, I’ll say it again.
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Ongoing Communication Ban
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Customer Journey
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Data Failure - Unable or Unlawful?
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Credit when it's due!
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They Call Me Mr J
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GreenSquareAccord's Guide to Getting it Right!
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Jumping Through Hoops!
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Curse of the missing data!
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Connecting The Dots...
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The Death of 'Simply Brilliant' - Lack of Integrity
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GreenSquareAccord continue to fail the most vulnerable
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Communication Ban
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Window and Patio Doors Debacle
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The Death of 'Simply Brilliant' - The Right Tools
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"You must be new here"
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Utter Contempt for Everyone!
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Going Down
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Failure to communicate - an update
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Bin Store Debacle
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Data Breach Update - ICO respond
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GreenSquareAccord Mass Recruitment Drive
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GreenSquareAccord failure to communicate
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GreenSquareAccord New Year Resolutions
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Hashtag #GreenSquareAccord and #RuthCooke too
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Forty-one open jobs at Oxford GreenSquareAccord property
Circa 2021 - ‘22
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GreenSquareAccord Complaint Process
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GreenSquareAccord leave diesel generator
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The GreenSquareAccord PR Machine
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10,000 GreenSquareAccord homes at risk
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Ignoring residents
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GSA & Their Surveys
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Customer journey via email
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GSA Monthly Newsletter
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GreenSquareAccord Breach Data Protection
Older…
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GreenSquareAccord lack of adequate bin stores
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Inadequate Doors & Security concerns
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GreenSquareAccord happy to let it rain on the landings
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GreenSquareAccord inability to manage CCTV
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Oxford do-gooder stands up to GreenSquareAccord
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GreenSquareAccord find block of flats lost to overgrowth!