“A failure to communicate”
The Christmas Holidays! A time to spend with our families, loved ones, and friends. More so at the end of 2021 having not been placed under a national lockdown. Surely not even #GreenSquareAccord would hinder their residents enjoyment during this period! Or would they…
Stealing a days holiday!
On the 13th December over forty residents of Maureen Christian House (Oxford) received a letter from Helen Jones (GreenSquareAccord Fire Safety Manager) informing us all that on the 30th December A&E engineers would be attending to investigate the ongoing issues with the fire alarm system.
Although this visit would take place over the festive period it was agreed by us all that this was necessary work, after all during 2021 alone #GreenSquareAccord had breached fire standards and these ongoing fire safety issues had worried us all.
The letter stated that the engineers would need to access all flats, and that the forty-plus residents should ensure that we were home to allow access for this essential health and safety investigation work to be completed.
The letter in question (please forgive the poor quality scan)
What’s the problem?
On the 30th December nobody attended the property and there was no investigation. We had all given up a day of our seasonal holiday waiting for an engineer that would not attend.
A complete breakdown in their ability to communicate
It’s well established that #GreenSquareAccord have a terrible history of ignoring residents. CEO #RuthCooke opts to ignore the voice of the customer and blocks social media accounts that threaten the #GreenSquareAccord PR Machine.
However there are many affordable options that could email or text blast all residents with an apology and allow them to leave their flats. Even outbound calls to a handful of Maureen Christian House residents would have seen the message quickly shared.
Questions
Why is this not for profit organisation posting letters and at what cost? #GreenSquareAccord have already proven unable to do this without breaching data protection.
Why did they not honour this agreement?
When #GreenSquareAccord became aware that they would not honour this agreement, why did they not notify the residents?
What this says about #GreenSquareAccord
They do not have an effective ability to either send or receive communications.
They treat their residents with such distain that they have thus far failed to even offer an apology to the forty-plus residents who gave up a day during the festive period.
There continues to be many concerns over #GreenSquareAccord’s ability to keep their residents safe.
A simply brilliant landlord would have kept their residents updated, if they failed to do so they would apologise. They was also have a CRM in place that could manage both inbound and outbound communications.
Lets hope #GreenSquareAccord will at least consider the New Year resolutions suggested…