Imprisoning the voice of the customer?

In this podcast, we delve into the troubling misuse of legal actions by GreenSquareAccord (GSA) aimed at silencing the valid voices of their customers. Despite their public commitment to listening to tenants and leading the housing sector, GSA has initiated multiple legal cases to stifle criticism—all of which have been dismissed by the courts.

Key Discussion Points:

  • Legal Tactics to Silence Voices: We explore how GSA's management, attempted to use legal threats to suppress online activity and shut down our platform. These actions were never meant to reach the courtroom but were used to intimidate and deter.

  • Court Case Misconduct: We explore how, despite the case being dismissed after I offered undertakings under legal advice, GSA tried to spin the narrative to their advantage, misrepresenting the outcome and what truly transpired.

  • Repeated Legal Failures: The second legal case, marred by delays accusations of breaches of undertakings, was also dismissed, with GSA ordered to cover all legal costs.

  • The Human Toll: We discuss the personal impact, including the mishandling of sensitive data and the ongoing threat of legal action.

  • Looking Ahead: Despite these setbacks, further legal action looms, even as mediation is advised and offered. We remain committed to retuning our website and continuing our advocacy for tenant rights.

We ask: 

  • Is this just the GreenSquareAccord way, or is this behaviour common among other housing providers too? 

  • Shouldn't we be ashamed of the actions taken and the significant costs involved in trying to silence those of us who dare to speak out? 

  • By staying silent, isn’t the entire housing sector endorsing these tactics? 

  • Isn’t it time we all reflect on what’s happening and demand better, surely we must ensure that the voices of customers are truly heard and respected, not just at GSA, but across the board?

Join us as we expose the contradiction between GSA's public promises and their actions behind closed doors. It's time to stand up against these tactics and ensure that the voice of the customer is heard loud and clear.