The Complaint Process

Learning from complaints:

Sometimes our customers will use their voice to make a complaint. We’re always disappointed to hear when something goes wrong, but complaints are really valuable as they help us get things right in the future.

GreenSquareAccord - Voice of the Customer

1. How do GreenSquareAccord really feel about complaints and people who complain?

2. Do GreenSquareAccord hide behind their complaint process to stop it escalating to the senior team?

3. What you can expect from your complaint outcome