October 2021
It seems GreenSquareAccord have finally given up on the promise to keep the residents of Maureen Christian House updated via a monthly newsletter.
Perhaps there wasn’t anything to update? If only that were the case…
One of the lifts was taken out of action. This failing lift had formed part of the complaint raised over two years ago. With GreenSquareAccord having a history of poor lift maintenance an updated would have helped to quell the ongoing concerns felt by the many residents of Maureen Christian House.
Ongoing Fire Alarm fault. In a month where GreenSquareAccord were reprimanded by the Regulatory Of Social Housing (who concluded that 10,000 homes maybe at risk of fire due to a procedural failure) a warranted update regarding the numerous calls and emails made by residents addressing the issues of the; faulty fire alarm, missing fire extinguishers, faulty smoke vent, fire doors that don’t shut, and the many loose and broken door handles. This would have again reassured the residents that their landlord was aware and was taking affirmative action.
The broken fence. An update as to why they hadn’t yet been fixed or a date for when they would be fixing the damaged fence.
Damaged caused by an insured driver whose insurance would be covering the cost to repair the damage, if GreenSquareAccord had the ability to contact the insurer.
Update to the Bin Store fiasco. GreenSquareAccord made yet another attempt to rectify this ongoing issue. An update here would have explained why they were still trying to retrofit these gates again rather than just fitting the correct gates first time. A further update to make the residents aware of when they would be coming back to fit the correct lock.
A response to the reported break in. An update to the police investigation into the most recent criminal activity that the residents of Maureen Christian House had been exposed to.
One of the people responsible for the break in and theft of keys along with an attempted theft using the stolen keys to gain access.
Door security. There could have even been a positive update regarding the replacement of the inadequate external doors. This issue was first raised back in April 2019. The residents finally have adequate security - what a positive update this would have been. Not only would it have been welcomed but it would have also proven that GreenSquareAccord were listening to their residents and they were taking tentative steps towards being ‘Simply Brilliant’.
Another missed opportunity to update the residents.
“There will be a ‘you said, we did’ section on our website and we’ll publicise achievements through the website, social media and through direct mails to customers involved in any consultations.”
As published in Customer engagement strategy 2021
GreenSquareAccord said they’d keep the residents of Maureen Christian House updated with a monthly newsletter, they haven’t.
I know they’re busy, I know how difficult it is to find the time to keep a commitment to communicate, but we manage it.