As the new financial year begins, GreenSquareAccord residents are facing yet another round of service charge increases—despite ongoing failures by the housing provider to deliver basic services. At a time when residents are already struggling with the cost-of-living crisis, these hikes feel like an insult, especially when CEO Ruth Cooke has taken a pay increase even with the organisation having  been investigated by the Housing Ombudsman. The growing tension between GreenSquareAccord and its residents is reaching a breaking point, and the company’s dismissive attitude toward accountability is only making matters worse.