Toxic Culture II - Still Toxic?

One year has passed since we published the blog titled "Can any company afford to have a toxic culture?" on the GreenSquareAccord Accord Residents website. In that blog, we questioned whether companies could bear the costs of maintaining a toxic culture. However, it's worth asking if anything has truly changed since then.

One significant change is the departure of nearly all the individuals who took part in the celebration of National Customer Service Week 2019, including Rachel Crownshaw. The reasons behind their exit remain unclear.

Were they considered the 'deadwood' that hindered the customer experience, or did they simply give up on attempting to change a deeply entrenched behaviour within the walls of GreenSquareAccord Accord?