Service Charge - The Breaking Point
As the new financial year begins, GreenSquareAccord residents are facing yet another round of service charge increases—despite ongoing failures by the housing provider to deliver basic services. At a time when residents are already struggling with the cost-of-living crisis, these hikes feel like an insult, especially when CEO Ruth Cooke has taken a pay increase even with the organisation having been investigated by the Housing Ombudsman. The growing tension between GreenSquareAccord and its residents is reaching a breaking point, and the company’s dismissive attitude toward accountability is only making matters worse.
Ruth Cooke - Time for change
GreenSquareAccord continues to grapple with significant failings in its ability to provide homes that are warm, safe, dry, and affordable. The root cause of these persistent issues lies at the top. Leadership sets the tone for an organisation’s culture, behaviours, and expertise, cascading these elements through every level of management and, ultimately, impacting those on the ground. When leadership falters, it is the residents who pay the price.