Ruth Cooke - Time for change
GreenSquareAccord continues to grapple with significant failings in its ability to provide homes that are warm, safe, dry, and affordable. The root cause of these persistent issues lies at the top. Leadership sets the tone for an organisation’s culture, behaviours, and expertise, cascading these elements through every level of management and, ultimately, impacting those on the ground. When leadership falters, it is the residents who pay the price.
Who’s Keeping Track of All These Service Charges?
Who’s Keeping Track of All These Service Charges?
Usually, I leave my wife to handle service charge matters—and for that matter, all our financial arrangements. While I’ve suspected for some time that these charges are extortionately priced—especially given the poor service we receive—I hadn’t looked too closely. Frankly, I don’t enjoy dealing with figures, and if I wanted to work with numbers, I’d have become an accountant.
‘Silencing’ - The Alarming Tactic of GreenSquareAccord
In our homes, where we seek solace and security, a disquieting trend has emerged: the deliberate silencing of residents by housing providers. GreenSquareAccord, my own housing provider, has been accused of employing various tactics to silence residents, denying them a voice and disregarding their concerns.